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入驻

入驻、开店

开店入驻

入驻流程

入驻流程及操作介绍
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入驻流程文档

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审核说明

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保证金

保证金规则及缴纳方式
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必读规范

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配置

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店铺设置

客服设置

店铺400客服及旺旺设置
图文课程 >
商品设置

商品接入

各类型商品接入具体流程
图文课程 >
商品设置

镜像接入

镜像的制作和接入流程
图文课程 >
商品设置

优惠设置

商品优惠管理功能及操作介绍
图文课程 >
商品设置

SEO设置

SEO区域填写指南
图文课程 >
商品设置

商品详情

商品介绍及内容布局
视频课程 >

11'32''
商品设置

信息修改

上架后的商品信息修改
视频课程 >

7'29''
店铺设置

PS技巧<1>

常用图片处理方法
视频课程 >

11'44''
店铺设置

PS技巧<2>

色彩使用技巧
视频课程 >

7'00''
店铺设置

PS技巧<3>

字体字号及排版
视频课程 >

5'10''
店铺设置

PS技巧<4>

常见Banner问题及注意事项
视频课程 >

5'36''

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交易

交易、退款和结算

交易

服务监管

服务监管系统以及服务流的介绍
视频课程 >

15'41''
交易

评价管理

中差评处理
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12'08''
必读

退款

退款管理（一）

不满意全额退款规则
图文课程 >
必读

退款

退款管理（二）

服务商退款操作说明
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必读

结算

结算管理

服务商结算规则说明
图文课程 >

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运营

店铺与商品运营、市场营销资源

运营

通用运营

云市场商家运营法则
视频课程 >

39'07''
必读

运营

线上运营要点

流量获取、产品运营等要点讲解
视频课程 >

25'43''
运营

商品宣传

云市场商家宣传指南
图文课程 >
运营

经营数据管理

查看和分析店铺及商品的经营数据
视频课程 >

25'15''

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管理

客户服务、管理规范

保证金

退保证金

服务商退保证金流程说明
图文课程 >
客户服务

沟通技巧

客户服务之沟通技巧
图文课程 >
客户服务

工单处理

工单的处理及注意事项
图文课程 >
必读

结算

结算规则

服务商结算规则说明
图文课程 >
必读

发票

发票规则<1>

服务商发票管理说明
图文课程 >
必读

发票

发票规则<2>

服务商佣金发票退票处理流程
图文课程 >
必读

平台规则

不满意全额退款规则

云市场不满意全额退款规则
图文课程 >

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服务商分享

考试专区

服务商入驻阶段测试题

入驻阶段学习指导及测试
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服务商运营阶段测试题

运营阶段学习指导及测试
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服务商在线综合自测题

综合知识自测
点击进入

常见问题查看更多问题 >

Q: 什么是商品code?

A: 云市场的商品code是有英文字母（cm开头）和数字组成的一串商品的标识码，例如cmgj017310打开任意的云市场的商品，在商品URL中：https://market.aliyun.com/products/52738005/cmfw007705.html ， “cmfw007705” 就是商品code，很多服务商把sku当作商品code是不正确的；
Q：旺旺登录后，页面依旧显示灰色

A：这个问题出现可能的情况有两种：第一，要使用买家版旺旺登录，不能使用卖家版（千牛）登录；第二，在msp后台店铺管理里面核对一下填写的客服旺旺是否和您登陆的旺旺会员名一致，红框中填写的是旺旺的会员名。
Q：我们的店铺信息编辑完之后一直没办法保存，保存后又变成空白，还得重新再填一次...

A：可能是某些字段信息填写的不符合要求，可以查看后面是否有红色的错误信息提示。一般比较容易出错的地方是400联系电话，这块儿不能填写自己的400电话，而是填写绑定的座机或者手机号。

云市场商家大学

新课推荐

云市场商品力培训

表达力课程

营销力、交易力课程

交付力、服务力课程

云市场商品力培训

入驻

入驻流程

入驻流程文档

选择集市

审核说明

保证金

必读规范

配置

客服设置

商品接入

镜像接入

优惠设置

SEO设置

商品详情

信息修改

PS技巧<1>

PS技巧<2>

PS技巧<3>

PS技巧<4>

交易

服务监管

评价管理

退款管理（一）

退款管理（二）

结算管理

运营

通用运营

线上运营要点

商品宣传

经营数据管理

管理

退保证金

沟通技巧

工单处理

结算规则

发票规则<1>

发票规则<2>

不满意全额退款规则

服务商分享

考试专区

常见问题查看更多问题 >